customer service
We’re here to support you. Whether you’re requesting a proforma, tracking a shipment, or simply need help navigating the FRUTANA® app — our international team is ready to assist you in multiple languages.
Popular Topics
Order Support
Proforma & Pricing
Shipping & Delivery
Payments & Invoices
Email Contacts:
•General Support: help@frutana.com.ec
•Logistics Department: logistica@frutana.com.ec
•Export Department: export@frutana.com.ec
•Company Information: info@frutana.com.ec
Schedule a Video Call (via Microsoft Teams):
Need personalized assistance? Let us know and we’ll set up a Teams meeting with one of our specialists.
Frequently Asked Questions (FAQs)
Q: Can I use the FRUTANA® app without registering?
A: Yes, you can browse product options, but registration is required to request proformas and track containers.
Q: What types of fruit boxes do you offer?
A: We offer Cavendish bananas (208 & 22XU), pineapples, avocados, dragon fruit, and more — sourced from Latin America.
Q: Do you ship internationally?
A: Yes. We ship to the Middle East, Europe, North America, and Asia. You can check shipping options within the app.
Q: How do I receive my export documents?
A: All documents (proformas, commercial invoices, shipping confirmations) are available in the app and delivered via email.
We’re Global. We’re FRUTANA®
FRUTANA® is committed to delivering exceptional customer service to every importer, every time — from farm to container to final destination.
We speak your language. We understand your market. We’re here to help.
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